Explore to Create Privacy Policy
Last updated: 31 October 2026
Commitment to Privacy
Explore to Create values and respects the privacy of the people we deal with. Explore to Create is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) and other applicable privacy laws and regulations.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with Explore to Create, including through our website, online services, marketing activities and business communications.
What is Personal Information?
"Personal information" refers to any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information or opinions that personally identify you either directly (e.g. your name) or indirectly.
What Personal Information Do We Collect?
The personal information we collect depends on the nature of your interactions with us or what you choose to share. It may include:
• Name
• Mailing or street address
• Email address
• Phone number
• Business name and business contact details
• Information relating to your enquiries, projects or services
• Payment and invoicing information, where relevant
• Website usage information and online interactions
• Any additional relevant information you voluntarily provide.
We only collect personal information that is reasonably necessary for our business activities or as otherwise permitted or required by law.
How Do We Collect Your Personal Information?
We collect personal information directly from you when you:
• Interact with us over the phone
• Interact with us in person
• Interact with us online
• Participate in surveys or questionnaires
• Attend an Explore to Create event
• Subscribe to our mailing list
• Apply for a position with us as an employee, contractor or volunteer
• Submit an enquiry or contact form through our website
• Engage Explore to Create for services
• Communicate with us through email or social media
• Or through any other way you interact with Explore to Create.
Where reasonable and permitted by law, we may also collect information automatically through your use of our website, including cookies and similar website technologies.
Collecting Personal Information from Third Parties
We may also collect personal information from third parties or through publicly available sources, for example from:
• Social media platforms (such as Facebook, Instagram, X and LinkedIn)
• Companies that provide website, technology and marketing services
• Website hosting and online service providers
• E-commerce software platforms
• Business directories and publicly available professional information
• Business partners, contractors or service providers, where relevant to our business activities.
We collect your personal information from these third parties where it is reasonably necessary for our business activities, to respond to enquiries, maintain business relationships, provide requested services, manage marketing activities or verify information you have provided.
We only collect information from third parties where permitted by applicable privacy laws.
How Do We Use Your Personal Information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
• Provide you with information or services that you request from us
• Deliver to you a more personalised experience and service offering
• Improve the quality of the services we offer
• Internal administrative purposes
• Marketing and research purposes
• Respond to enquiries and communicate with clients, suppliers and business contacts
• Manage business relationships, contracts, payments and invoicing
• Maintain and improve our website, digital services and online presence
• Comply with applicable legal and regulatory obligations.
We will only use your personal information for the purposes for which it was collected, for a related purpose you would reasonably expect, or as otherwise permitted or required by law.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.
For example, we may disclose your personal information to:
• Our third-party service providers (for example, our IT providers)
• Our marketing providers
• Website hosting and technology providers
• Email marketing and communication platforms, where applicable
• Payment processing providers, where relevant
• Our professional services advisors
• Contractors and suppliers who assist us in providing our services.
Our website is hosted and managed through Wix. Wix may process personal information on our behalf as part of providing website hosting, functionality, security and related services.
These third parties may access or process personal information on our behalf to provide services such as website hosting, data storage, email communications, analytics and business administration.
We take reasonable steps to ensure that third-party service providers handle personal information appropriately and in accordance with applicable privacy requirements.
We do not sell your personal information to third parties.
Transfer of Personal Information Overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
As Explore to Create uses Wix for its website, personal information collected through our website may be stored or processed by Wix and its service providers in countries outside Australia. Other third-party providers we use may also operate internationally.
The specific countries will depend on the providers and services we use.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
Where applicable under the Australian Privacy Principles, we will only disclose personal information to overseas recipients where:
• You have given us your consent to disclose personal information to that third party; or
• We reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles and can be enforced; or
• We have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information; or
• The disclosure is otherwise permitted or required by Australian law or a court or tribunal order.
How Do We Protect Your Personal Information?
Explore to Create will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
• Having technological measures in place (for example, anti-virus software and firewalls)
• Using reputable third-party service providers for website hosting, data storage and business services
• Taking reasonable steps to protect information against misuse, interference, loss, unauthorised access, modification or disclosure
• Taking reasonable steps to securely dispose of or de-identify personal information when it is no longer required.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
Online Activity
Cookies
The Explore to Create website uses cookies and similar technologies. A cookie is a small file of letters and numbers the website puts on your device if you allow it.
These cookies may recognise when your device has visited our website before, so we can distinguish returning visitors from other users of the website. This can help improve your experience and the functionality of the Explore to Create website.
Wix may use cookies and similar technologies to support website functionality, security and performance.
Cookies and similar technologies may also collect information about website usage and visitor interactions, depending on the technologies enabled on our website.
We do not use cookies for the purpose of directly identifying you by name. However, certain cookies and tracking technologies may collect information that can be associated with an identifiable individual.
If you do not wish to use cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.
Website Analytics
Our website may collect information about visitor traffic and website usage to help us better understand how people interact with our content and improve our services.
As our website is hosted through Wix, certain website statistics and performance information may be made available through Wix's website management and analytics features.
This information may include:
• Your IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referring websites
• General location information
• Interactions with website content.
This information is generally used for statistical and analytical purposes. Although much of this data may be aggregated or de-identified, it is possible that under certain circumstances it may be associated with you.
Where applicable, analytics information may be processed by third-party service providers in accordance with their own privacy policies.
Direct Marketing
We may send you direct marketing communications and information about our services, opportunities or events that we consider may be of interest to you if you have requested or consented to receive such communications, or where otherwise permitted by law.
These communications may be sent in various forms, including mail and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).
You may opt out of receiving marketing communications from us at any time by following the instructions to "unsubscribe" set out in the relevant communication or by contacting us using the details set out in the "How to Contact Us" section below.
We will process unsubscribe requests within the timeframes required by applicable law.
In addition, where permitted by law and subject to applicable consent requirements, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation and providing targeted or retargeted advertising content to you through third-party websites and platforms.
You can manage certain advertising and tracking preferences through your browser settings and the relevant third-party platform settings.
Retention of Personal Information
We will not keep your personal information for longer than we need to.
In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are legally required or authorised to retain it.
How to Access and Correct Your Personal Information
Explore to Create will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us using the details provided below.
We may need to verify your identity before providing access to or correcting personal information.
We will usually respond within five business days and will deal with access and correction requests in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to certain information where an exception under applicable law applies. If this occurs, we will explain the reason where we are permitted to do so.
Links to Third-Party Sites
The Explore to Create website may contain links to websites operated by third parties.
If you access a third-party website through our website, personal information may be collected by that third-party website.
We make no representations or warranties in relation to the privacy practices of any third-party provider or website, and we are not responsible for the privacy policies or the content of any third-party provider or website.
Third-party providers and websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.
Inquiries and Complaints
For complaints about how Explore to Create handles, processes or manages your personal information, please contact Samantha at hello@exploretocreate.com.au.
Please provide details of your concern so that we can investigate and respond appropriately.
We may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to five to seven business days for Explore to Create to respond to your complaint. We will investigate the matter and work towards resolving your concerns.
How to Contact Us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Business: Explore to Create
Email: hello@exploretocreate.com.au
Website: www.exploretocreate.com.au
Changes to This Privacy Policy
Explore to Create may update this Privacy Policy from time to time to reflect changes to our business activities, services, technology, privacy practices or applicable laws.
Any updates will be published on our website. We encourage you to review this Policy periodically to remain informed about how we manage your personal information.